1. Scope of this policy
This Privacy Policy applies to information received through the Fiber Link Broadband website, telephone calls, WhatsApp conversations, email enquiries, connection requests, support requests and related customer interactions.
2. Information we may collect
Depending on how you contact us or use our services, we may receive:
- Your name, mobile number, email address and installation or service address.
- Your preferred broadband plan, area, connection requirements and support messages.
- Billing, payment-reference, installation and account information needed to provide or manage a connection.
- Device, browser, approximate location, IP address, referral page and basic website usage information that may be supplied automatically by the browser or hosting platform.
- Messages, documents or photographs that you voluntarily provide for installation, troubleshooting or customer support.
3. How we may use information
- To check service availability and respond to new-connection enquiries.
- To install, activate, maintain, troubleshoot, renew or discontinue broadband services.
- To contact you about appointments, payments, outages, plan changes, support requests and service notices.
- To prevent misuse, maintain network security, improve customer service and comply with valid legal requirements.
- To improve website content, understand common enquiries and measure basic website performance.
We do not use your contact details for unrelated purposes without an appropriate reason or permission.
6. Information retention
Information is kept only for as long as reasonably needed for service delivery, billing, support, dispute handling, security, record keeping or legal obligations. Retention periods may differ depending on the type of record and the status of the customer account.
7. Information security
Reasonable administrative and technical measures are used to protect information against unauthorized access, alteration, loss or misuse. However, no website, messaging platform, wireless network or internet transmission can be guaranteed completely secure.
8. Your choices and requests
You may contact us to request a correction of inaccurate contact information, ask how your information is being used, withdraw a marketing preference, or request deletion where retention is no longer reasonably required. Some records may need to be retained for billing, fraud prevention, dispute resolution or legal purposes.
9. Third-party websites and services
This website may contain links to third-party websites and apps. Fiber Link Broadband does not control their content, security or privacy practices. Review the privacy information supplied by those services before submitting personal information.
10. Children’s information
Broadband connections and service enquiries should be submitted by an adult or an authorized representative. We do not knowingly seek personal information directly from children for independent marketing purposes.
11. Changes to this policy
This policy may be updated when website features, business practices or service requirements change. The latest version will be published on this page with a revised update date.
12. Contact Fiber Link Broadband
For privacy questions or requests, contact us using the details below: